Return Policy
Shipping and Delivery Policy
Alemaya Farm serves a diverse clientele, including markets, wholesalers, and home delivery companies. While we are open to responding to buying clubs and food hubs, we kindly request that orders meet a minimum size to ensure a streamlined delivery process. Our deliveries typically accommodate up to 12 pallets of boxes and are optimized for three to four stops per load.
For our valued regular customers, we offer the convenience of established credit with Alemaya Farm, LLC, with Net 10 terms. We hold licenses under the Perishable Agricultural Commodities Act (PACA) and generally prefer to engage with PACA-licensed customers for a seamless partnership.
Placing orders with us is easy. You can reach our business office at 530 767-3717 or 530-796-0948 to order by phone, or you can conveniently place your orders by emailing orders@alemayafarm.com. If a credit card is necessary, rest assured that we will contact you to secure a credit card authorization promptly. Please note that all orders are subject to availability, and we will promptly notify you regarding product availability.
To explore our offerings and place your orders, we invite you to visit our Harvest page. Here, you'll find a user-friendly order form listing the crops currently available for harvest.
Should you have any questions or wish to connect with us directly, please don't hesitate to call us at 530 767-3717 or 530-796-0948 or send your inquiries to orders@alemayafarm.com.
We look forward to serving your fresh produce needs with efficiency and excellence.
Return & Exchange Policy
At Alemaya Farm, we take pride in providing our customers with the highest quality products. Due to the nature of our offerings and our commitment to food safety, we do not accept returns on any of our items.
We strive to ensure that every product leaving our farm meets the highest standards of freshness and quality. If you have any concerns about your order, please do not hesitate to reach out to our customer service team at 530 767-3717 or 530 796-0948.
Thank you for your understanding and for being a valued customer of Alemaya Farm. We appreciate your support in our commitment to delivering exceptional produce.